Village Gamer

The Canadian Centre for Child Protection wants families of missing children to know that they don’t have to search alone. On the eve of International Missing Children’s Day, the Canadian Centre is launching MissingKids.ca – Canada’s national missing children resource centre.

MissingKids.ca complements the important work of law enforcement by offering families additional resources to help find their missing children. The service provides a central place for families to register their missing child to request support from a trained caseworker, as well as critical educational information to help prevent children from going missing.

“Today’s launch of MissingKids.ca signals an important step forward in the effort to find children who have tragically gone missing,” said the Hon. Rob Nicholson, M.P. for Niagara Falls, Minister of Justice and Attorney General of Canada. “Our Government is committed to doing our part and will continue to work with our partners to keep our nation’s children – our most valuable treasures – safe and free from harm.”

Using new technologies, MissingKids.ca uses innovative online search tools that bring a modern approach to the traditional way of searching for lost or missing children. From the online registration process to the use of social media and wireless technologies, the service helps parents understand and leverage these helpful tools to locate their missing children. The Canadian public can also sign up to receive missing child alerts so individuals may become a part of the search for the nation’s missing children.

“We live in a different world today than the one we lived in just five short years ago. New technology and social media tools have not only profoundly changed the way we live and interact with one another, but they have created new opportunities in the search for missing children,” said Lianna McDonald, Executive Director of the Canadian Centre for Child Protection. “MissingKids.ca will provide a national voice on missing children issues and a coordinated approach in the search for missing children. It will capitalize on new technology and coordinate prompt, efficient dissemination of public alerts.”

This past March marked the 20^th anniversary of the disappearance of Michael Dunahee, who was four years old when he disappeared from a Victoria, BC sports field on March 24, 1991. His mom Crystal said the MissingKids.ca program will bring new hope to searching families.

“Twenty years is a long time to be searching, but with MissingKids.ca – we have renewed hope of receiving new information to help us find Michael,” said Crystal Dunahee. “Any time families can access new resources to assist them in locating their child gives them reason to be hopeful and optimistic.” Read the rest of this entry »

PowerSearch Software, a developer of affordable and accessible search technologies based in Toronto, has launched its eponymous application that enables users to cull their data prior to collection and to quickly find all files while reducing collection time and costs by 80 percent or more.

With PowerSearch, users simply point the software to their local drive or network repository to quickly generate a snapshot of all available files. PowerSearch is the only product on the market today that allows users to extract, process, search and cull documents before collecting them at no cost. PowerSearch has:

• Built in pre-processing – PowerSearch identifies files that require pre-processing, including .pst and .nsf email formats, as well as zipped and image files.
• Ability to index and analyze files – PowerSearch indexes files for searching and generates exception reports.
• Fast and powerful search capabilities – PowerSearch gives almost instantaneous search results, even on massive amounts of data. Complex searches are easy to construct using drill down technology and the onboard dictionary that shows all the words that exist in the identified files.
• Informative dashboards – PowerSearch includes charts and graphs to show status of the data and project.

“PowerSearch is a great addition to my e-discovery tool set,” stated Marty Musters, director of forensics at Computer Forensics, Inc. and a PowerSearch beta-tester. “It has an easy-to-navigate user interface making it simple to get search results. In addition, the company’s many technical support options ensure there is someone available if I need help.”

“As a records manager, attorney or service provider, knowing what data you have is the foundation of delivering value to your organization or client,” stated Girts Jansons, founder and CEO of PowerSearch. “We wanted to give the legal and records management industries an easy way to access data without large costs involved. We are proud to bring the capabilities of PowerSearch to the market at-large and have received very positive responses from beta testers.”

PowerSearch uses proprietary technology to locate and search files on local drives and network repositories. PowerSearch extracts email repositories and zipped files, indexing the content of emails and electronic documents making them fully searchable. Search results can be saved in folders and if necessary, exported into current tools for further processing.

Unlike other collection and culling products, with PowerSearch there is no charge for deploying the software or for searching or culling. Users only pay for final results, files they ultimately deem relevant and decide to save, by using a system of tokens purchased via PayPal at a fraction of a cent per token. PowerSearch ships with 1,500 tokens.

ConceptWave Software Inc., provider of Customer, Product, and Order Lifecycle Management solutions for the global communications service provider market, announced today that it has contracted with TM Forum to undergo further assessment of its products through the TM Forum Frameworx Product Conformance Certification program.

ConceptWave is continuing its efforts to increase Frameworx conformance for its communications service provider products. The current multi-phase ConceptWave product conformance assessment covers Information Framework (SID) and Business Process Framework (eTOM) for ConceptWave Order Care® and Rapid CRM products. ConceptWave has already submitted the phase 1 self-assessment for TM Forum review.

“ConceptWave is fully committed to TM Forum Frameworx as a way for service providers to constantly reduce costs through operational efficiency, to accelerate delivery of new services, and to reduce risk, while having the agility to meet market and technology changes,” said Dr. Ivan Chochlekov, ConceptWave’s CTO. “Frameworx conformance has enabled ConceptWave to reduce its R&D costs, speed its development effort, and provide faster time-to-market while reducing ongoing support costs.”

ConceptWave led the industry by being one of the first companies to obtain TM Forum Frameworx Product Conformance Certification, granted in May 2010 for its Catalog Management version 5.0 product offering.

“Service providers are following standards-based processes themselves and also expecting their suppliers to provide standards-based products by default,” said George Greenlee, TM Forum Senior VP Product Management. “ConceptWave’s pioneering and continuing involvement in the Frameworx Conformance Certification program continuously raises the bar in the market.”

Frameworx, the communications industry’s only integrated business and IT architecture, provides end-to-end service management by integrating common business processes, enterprise information, and applications into one unified solution.

Toronto-based IT Service Management Best Practices educator Pink Elephant has announced that the addition of social media to its roster of education topics. The course, Social Media Essentials For ITSM Professionals, introduces IT professionals to the growing and ever-evolving world of social networking.

With its 2010 acquisition of ServiceSphere, Pink Elephant is leveraging the resources of the IT market leader and innovator in the area of social networking. ServiceSphere founder Chris Dancy, who has moved into the role of Digital Engagement Director at Pink Elephant, has created a unique course exclusive to Pink Elephant. As one of the IT support industry’s most respected social networking experts, this course is an outlet for Dancy to share his wealth of knowledge and experience.

“As information technology departments of the world’s leading enterprises evolve, a growing void is taking place with the skill sets of today’s professionals to focus on working with Information Systems,” said Dancy, “Social Media has established itself as the democratization of the information custodian. I look forward to helping our customers transform the way they do business through a better understanding of social media”.

Today, there are numerous social media tools available to organizations. Many experts hold a common view that social media has the power to transform business as much as the Internet did in the 1990s. This course allows IT professionals to walk away with an understanding of how exactly IT can use social media to create business advantages. Read the rest of this entry »

The automated business process discovery industry took a giant leap forward this week with the formal recognition of StereoLOGIC as a cool vendor in Business Process Management from Gartner Research. This is the third time in ten years that a company founded by business process luminary Sofia Passova has been awarded the coveted cool vendor status.

“Discovery Analyst™ is a genuine breakthrough in business process analysis,” said Dr Sofia Passova, president and CEO of StereoLOGIC. “In a nutshell, Discovery Analyst eliminates the need for lengthy and expensive stakeholder interviews and manual process documentation, and replaces it with a more accurate automated recognition of business processes in real time.”

Sofia Passova

As business transactions are executed by an employee, Discovery Analyst automatically recognizes and maps these processes using a proprietary semantic recognition engine that provides an accurate picture of what is going on. The current industry statistics for process documentation has an accuracy rating of approximately 30 per cent. Discovery Analyst increases the accuracy of process mapping to more than 90 per cent while dramatically reducing the cost. Process discovery results are available in a matter of days instead of months.

When executing or planning a major IT project, Discovery Analyst essentially creates a level playing field by capturing process information provided by employees at every point of interaction. This approach limits the risk associated with big budget IT projects getting off-track in the early stages and leads to a much higher project success rate and reduced costs. Shorter time spent on process discovery creates project efficiencies of 80 per cent or more in the development lifecycle. Read the rest of this entry »

Calgary’s Print Audit®, the print management company, has followed through on its promise to provide great products and support to its customers with the enhancements made in the recent releases of Print Audit Facilities Manager and ICE.

Facilities Manager is a powerful, easy to use tool designed to remotely collect meter reads, automate supplies fulfillment and report service information for managing fleets of copiers, printers, fax machines, and MFPs. The Facilities Manager release has enhanced many of the program’s core features including faster and more accurate reporting capabilities.

ICE gathers information for Facilities Manager by tracking and scanning print devices from all major manufacturers and when incorporated with Print Audit 6, it can accurately track local devices. With the newest release, ICE enhancements include better detection of Kyocera Mita devices and improved integration with Print Audit 6.

The Facilities Manager web portal is updated automatically so all changes are already implemented. Through ICE’s automatic update function, the program will periodically check for a new version and will automatically download and install the update.  Print Audit invites you to try a free demo today.

After months of consultative planning with customers, Toronto’s Monitor 24-7 Inc., creators of the award winning IncidentMonitor service desk software solution, are ready to announce the launch of IncidentMonitor version 9.2, featuring the same famous flexibility and functionality, but with new user interfaces and other user-identified features.

Monitor 24-7’s Marketing and Sales Director Riaz Mohammed says: “The new interfaces were designed directly from customer input. We received input from a wide cross-section of current and potential customers including general usability issues to “cool” features that will greatly simplify user interactions.”

IncidentMonitor has been chosen by customer-centric companies worldwide for its functionality, flexibility and price. The company also welcomes suggestions on how to make its product even better – which, in large part, guided the launch of the new release, notes Mohammed, “one of the biggest concerns was around request submission. The feedback we received showed that most vendors have not done a good job at simplifying the request submission interface. We listened to the feedback and provided a new request interface that provides a very simple yet powerful contact search, and built-in intelligence to automatically present possible resolutions from Knowledgebase (KB) articles and existing requests. Service Level Agreements and service policies are automatically linked and visible, and the customer has easy access to view all service policy details.”

In addition, IncidentMonitor’s technician view has been improved in the area of searches and sorting to quickly access requests. Request updates, assignment, resolution and approvals are all accessible by a single-click without losing advanced task-based updates. A configurable dashboard presents information required (such as team requests, category trends, project summary and My Open Requests) when the technician logs in. Performance improvements have also been implemented in the web interface, which now operates more like a Windows application. Multiple forms can be minimized and easily accessed within one browser window.

Features for End Users:

• Single-click functionality allows screen captures, files copied to the clipboard and attachments to be easily linked to a new or existing request
• Advanced web navigation features, which provide the flexibility of a Windows interface within the browser
• Integrated chat that is accessed via predefined service items

Features for Technicians: Read the rest of this entry »

A couple of weeks ago I had the unique chance to sit down with Inspirado Games CEO Rick Davidson and chat about his company’s latest game, Gardenmind.

Gardenmind is a Facebook social game in which players grow plants in their virtual garden, with each plant being associated to a different game mode. Some plants are word games while others are perception games, with more games and plants offered as the player continues to play through Gardenmind. People who enjoy challenging their brains and playing puzzles will enjoy this game.

[youtube:http://www.youtube.com/watch?v=_zz25LK1jjI]

The other awesome thing about Gardenmind is that it is a meaningful game; besides learning and challenging their brains players can also contribute to a cause they would like to support. One example of this is with trees like the New Zealand silver fern. If players buy the tree a percentage of the cost goes to support quake relief in Christchurch and players are rewarded with a kiwi to walk around their garden.

[youtube:http://www.youtube.com/watch?v=9XThRc07hXE]

Inspirado Games works with the World Wildlife Fund to support the organization’s causes around the world and Gardenmind was recently nominated for a Canadian Video Game Award for best social game.

When we sat down we talked about how long Inspirado has been around, why they are doing what they are and why they thought they would make this game. We also chat about gaming and the growth of the industry in Vancouver. It was a great chatting with Rick and I hope you enjoy the videos.

Twisted Majic

The mark of a great mentor is that it’s not “all about you,” a Robert Half Management Resources survey suggests. More than half (54 per cent) of chief financial officers (CFOs) interviewed who have served as mentors said the key benefit is the satisfaction that comes from helping someone else.

The survey was developed by Robert Half Management Resources and was conducted by an independent research firm and includes responses from 270 CFOs from a stratified random sample of Canadian companies with 20 or more employees.

CFOs were asked, “Have you, at any point in your career, served as a mentor, either formally or informally?” Their responses:

Yes:  54%
No: 46%

Those who responded “yes” to the question above were asked, “Which one of the following do you think is the greatest benefit of being a mentor?” Their responses:

* Provides the internal satisfaction of helping someone else –  54%
* Offers you the opportunity to improve your leadership skills – 22%
* Allows you to stay current on industry trends – 18%
* Helps you build your professional network – 3%
* Something else/No benefit/Don’t know – 3%

“Mentoring can help anyone at any career stage; its benefits are not restricted to those just starting their careers,” said David King, Canadian district president of Robert Half Management Resources. “The challenging business environment over the past few years has heightened the importance of having a mentor who can provide valuable guidance on a variety of professional questions and dilemmas.”

Below are four tips to get the most out of your mentoring experience:

– Consider your strengths. What are the most valuable things you’ve learned over the course of your career? Think about what you have to offer someone just starting out.

– Don’t rely on a formal program. Many companies don’t have established mentoring programs, and those that do may still be ramping up after scaling back during the downturn. If you identify someone you think you can help, extend the offer.

– Look beyond new grads. Professionals at all levels can benefit from having a mentor. Those trying to advance to the next level or looking to make a change might particularly welcome your advice.

– Listen. The best mentors are often the best listeners. Understand your mentee’s situation and his or her greatest needs before you offer guidance. Sometimes the most valuable role you can play is that of sounding board.

Vancouver’s Serebra Learning Corporation and St. John’s based Blue Drop Inc. are continuing their due diligence investigations into the proposed business combination announced March 24, 2011. In accordance with the policies of the TSX Venture Exchange trading of the shares continue to be halted. In compliance with the requirements set forth by the Exchange, trading in the company’s shares will remain halted until a sponsor has been engaged and satisfactory documents have been provided to the Exchange in accordance with Policy 5.2.

Serebra is also pleased to announce a reseller agreement with Bluedrop for a portion of Serebra’s sales team to sell Bluedrop’s Coursepark product. Coursepark is a leading online learning site that offers individuals access to skills that promote career development, and small businesses a training solution that allows them to build and/or buy courses, and implement, track and manage users’ completion of courses.

“We are very excited about the opportunity to expand our suite of products on offer to current and future clients,” said Taleeb Noormohamed, President and CEO of Serebra. “Coursepark is rapidly becoming a leading global learning site and we are thrilled at the opportunity to help expand its ever-growing user base. It is an excellent complement to Serebra Campus, allowing our sales team a different target market to pursue.”

In addition, Serebra and Bluedrop have negotiated a separate service agreement to have select members of Serebra’s development team provide specialized technical assistance to support Bluedrop’s roadmap for the Coursepark product.

“As we continue to negotiate the terms of a reverse takeover, these reseller and service agreements provide an opportunity to expand our mutual understanding of our products and business models,” added Taleeb.